The most relevant characteristics and design elements of a successful M&E Framework are outlined below and a full report that can be accessed here “M&E Guideline Report” outlines the process for setting up the M&E framework.
1. The project must have measurable objectives for which a set of indicators can be defined. Some of the goals and objectives of the Hello Hubs include but are not limited to the following:
Ensure that all children of pre-school, primary, and secondary age have access to the very best and safest education,
Provide access to accredited, degree-earning online programs for all tertiary age participants,
Provide access to education, conflict resolution and sensitivity training for all teachers and community leaders,
Ensure that literacy rates among females and adults are improved,
Increase connectivity to the global online community and enable communication among dispersed family members and allow for information sharing between these dispersed family members,
Provide a platform for individuals to tell their own story and provide a space to record and safeguard personal information,
Provide capacity building opportunity for all members of the community - from children learning about computer engineering to enabling farmers to conduct online farming research as well as connecting potential business owners to networks of people and information that can aid in setting up future businesses,
Collect additional data relevant to the development community as well as the host community of the Hello Hubs.
2. A set of indicators to measure these goals and progress must be created and should include input indicators, process indicators, achievement indicators and exogenous indicators. A comprehensive list of all the indicators for the Hello Hub project can be found in the M&E Guideline Report.
3. Standards and guidelines for collecting data and effective management of records are required to ensure that indicators are comparable over time and compatible with baseline data. It is also essential that the indicators must be analyzed and progress made on achieving goals set forth at the beginning of the project must be reported. A mid-year and annual report provides for effective reporting and presentation of results of the Hello Hub data collection efforts. A template for setting up standards and guidelines for effective data collection and management of each indicator is provided in Appendix A of the M&E Guideline Report.
4. The most important aspect that sets PfA apart from a traditional M&E framework, is that PfA prides itself on community empowerment and aims to work very closely with the community members in all aspects of the M&E process. PfA is committed to foster community ownership of each project, including the M&E process. To foster community ownership and to create a direct feedback loop between the communities and PfA that can help identify both accomplishments and problems; PfA has set up on-site working groups to help support the M&E process. These are described below:
Women’s Leadership Group
By educating women in the use of the Hello Hub, women can play an integral part in the community and gain greater status within the community. The main responsibilities of this group will include monitoring the use of the Hello Hub and educating women on Internet safety and proper use. The goals of this group include a) to ensure that everyone has fair access to using the Hello Hub terminal, b) to ensure that users, particularly children, are not engaging in unsafe or illegal activities online, c) to help users navigate effectively on the Hello Hub terminal and to help to identify problems during use and d) to directly keep in touch with PfA to complete the feedback loop.
More information and templates on how to set up a Women’s group is provided below:
- Guidance Plan on Setting up a Women’s Leadership Group
- Checklist of Responsibilities for Participants in the Women’s Leadership Group
- Overview of Internet Safety
- Sample Internet Safety Animation
- List of References for Online Internet Safety Games for Children
Data Task Force Group
The data task force group is comprised of volunteer community members. These members receive targeted training and work together with the data analyst(s) at PfA to help in the data collection process and support the analysis aspect of the M&E process. The responsibilities of this group include a) to assist in the collection of data by administering onsite surveys, b) to participate in monthly training sessions to build capacity and knowledge within the community about data collection, management and analysis, and c) to directly keep in touch with PfA to complete the feedback loop.
More information and training material on how to set up a Data Task Force Group is provided below:
- Guidance Plan on Setting up a Data Task Force Group
- Data Analysis Training Slide Deck – An Introduction to Data Analysis
- Survey Creation and Administration Guidelines
- Sample Children’s Survey
New User Assistance Group
The purpose of the New User Assistance Group is to train volunteer community members to assist in the user registration process and become certified new user assistants. The responsibilities of the new user certified assistants include a) to facilitate and provide support to new users during the registration process, b) to help user when they encounter a problem and point them to the right resource to fix the problem, and c) to directly keep in touch with PfA to complete the feedback loop.
More information and training material on how to set up a New User Assistance Group is provided below:
- Guidance Plan on Setting up a New User Assistance Group
- Sample User Registration Survey
- Sample Registration Animation